Shipping policy

HIZRTURN — Shipping Policy

HIZRTURN products are made to order. Each item is produced after your order is placed, then shipped directly to you.

WHERE WE SHIP

At this time, HIZRTURN ships within the United States only.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before your order is completed.

We offer free standard shipping on qualifying U.S. orders over $75. The $75 threshold is based on the merchandise subtotal after discounts and before taxes.

PROCESSING TIME

Most orders require 3–7 business days for production and processing before they ship.

Business days are Monday through Friday and do not include weekends or holidays.

During high-volume seasons, product launches, holidays, or other periods of increased demand, production may take longer.

DELIVERY TIME

After an order ships, standard delivery within the United States typically takes 2–7 business days, depending on the carrier and delivery location.

Most orders are delivered within approximately 5–14 business days from the date the order is placed. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or circumstances outside of HIZRTURN’s control.

TRACKING

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Please allow up to 48 hours after receiving a tracking number for carrier tracking information to update.

MULTIPLE SHIPMENTS

Some HIZRTURN products are fulfilled by different production partners. If your order includes multiple items, especially apparel and embroidered hats, your items may ship separately and arrive on different days.

You may receive more than one tracking number. Separate shipments do not mean that part of your order is missing.

ADDRESS ACCURACY

Please review your shipping address carefully before placing your order.

If you need to correct an address, contact us immediately at hizrturn@gmail.com. We can only attempt an address change before the order enters production or ships. Once an order has entered production or has been shipped, we cannot guarantee that changes can be made.

HIZRTURN is not responsible for packages delayed, returned, or lost because an incorrect or incomplete shipping address was provided at checkout. Additional production and shipping charges may apply if an order needs to be resent.

DELAYS, LOST PACKAGES, AND DELIVERY ISSUES

If your tracking has not updated for an extended period, your package has not arrived within 7 days after the estimated delivery date, or there is another delivery concern, contact us at hizrturn@gmail.com with your order number.

We will review the tracking information and work with the appropriate fulfillment partner or carrier to investigate the issue.

If tracking shows that an order was delivered but cannot be located, contact us within 7 days of the delivery scan. These cases are reviewed individually.

ORDER CHANGES AND CANCELLATIONS

Because orders are made to order, they begin processing quickly. If you need to cancel or change an order, contact us as soon as possible at hizrturn@gmail.com.

Changes and cancellations can only be considered before production begins and are not guaranteed.

CONTACT

For shipping questions or help with an order, contact:

hizrturn@gmail.com